月購計劃是指以月計方式訂購鮮果/鮮花服務。客人可以一次性付款訂購一/三/六個月的服務，每個月送貨四次，一星期一次。訂購月數越多優惠亦越多。
Thegiftnmart 一直抱著以人為本的理念，在訂立所有的產品方案時都會先以客戶角度出發，令每個方案都能訂立一個合理的市場價格及更具彈性。
我們現時為月購計劃的客户提供逢星期一及星期三的送貨選擇。
(如送貨日為公眾假期，送貨安排則順延一日。)
如客人有需要其他送貨日子送貨，需與我們客戶團隊聯絡。
我們網站現時提供單次(只限月購水果計劃)、一個月、三個月及六個月的訂購模式。我們接受以下的信用卡作網上一次性支付： Visa, 萬事達卡, 美國運通卡。如需其他付款安排，例如是特別定制計劃付款、自動續訂付款等，請與我們客戶團隊聯絡。
可以，詳情請與我們的客戶團隊聯絡。
可以，只要在該次送貨前最少7天通知我們，我們樂意為你安排後補該次送貨。
由於我們的產品大多是新鮮/易腐產品，所以客人收取產品時需即時驗收，確保產品完好及簽收。如客人收貨24小時內發現產品品質出現問題，請跟我們客戶團隊聯絡，如跟進後確認責任屬於thegiftnmart, 我們絕對願意收回產品及補送，或按照客人的付款方式退款。(有關退款一般要需時3至14天不等，有關運作取決於銀行、信用卡或PayPal公司。)
*任何不合理的要求，我們公司都不予受理,如有任何爭議，Thegiftnmart將保留最終決定權。
標準月花計劃的花材及顏色是花藝師預先配襯的，如有您有心意的花材可預先與我們溝通。
如果您喜歡任何顏色或鮮花，可以告訴我們。我們的花藝師樂意就著客人所提出的要求(預算及花材顏色)，提供專業意見替客人訂製
我們非常樂意就著客人的預算及花材喜好，提供專業意見，為客人設計個人化的月花計劃。
選購每月指定的月花計劃，花材及顏色是不能更改的。
選購每月指定的月果計劃，水果內容都必需根據水果列表內我安排。
如果你對水果有特別要求你可將你的預算及水果種類通知我們，我們客戶團隊樂意為你提供專業意見
Thegiftnmart會根據客户選擇的計劃及其計劃所包括的水果款式，每週送上指定和時令水果。客户是不能更改水果款式。
*各計劃所包括的水果款式會列明於水果列表上，詳細內容請參閱水果列表。
我們非常樂意就著客人的預算及水果喜好，提供專業意見，為客人設計個人化的月果計劃。請跟我們客戶團隊聯絡。
Monthly Subscription is a fresh fruit and flowers delivery service on a monthly basis. You can sign up for a one/three/six months subscription and enjoy yummy fruits and stunning blooms once a week, 4 times a month. The longer you subscribe with us, the more you save.
We are dedicated to providing the best possible service to our customers. We put the need of our customers as our first priority, all products and services are prepared, delivered and cared for by our team who will ensure we are meeting with your needs in both aesthetic and financial targets in flexible way.
Products of both Monthly Fruit Subscription and Monthly Blooms Subscription will be delivered every Monday and Wednesday. (If the delivery date is a public holiday, the delivery arrangement will be postponed by one day.)
You can sign up for one time trial(for Monthly fruit subscription only), one month/three months/ six months subscription directly through our website. We accept Visa, MasterCard, American Express for online One-Off Purchase. Please contact us for custom made plan payment or auto-renewing payment.
Sure, please contact our team for further instruction.
Sure, please contact us at least 7 days before your original delivery date. We will arrange a delivery for you later.
It is important to remember that most of our products are natural goods and perishable, we require customers to check the items upon receipt and any dissatisfaction with the products must be communicated to our Customer Service within 24 hours of delivery. Thegiftnmart reserves the right to request photos or images of the original product. In case of any dispute, the company reserves the right of final decision.
If you are entitled to a refund or a replacement as a result of the defect, we will replace the products or refund the purchase price, using the original method of payment. (Refund times will depend on the credit or debit card company’s policies, but will normally take place within 3 to 14 days.)
All flowers and its color from the standard monthly blooms subscription are arranged and matched by our team. You are welcome to let us know if there are any flowers you prefer.
We are glad to work with you and to ensure to meet your needs of both aesthetic and financial targets. Please contact our team and start to co-creating the flowers that you have been wanting!
Thegiftnmart will arrange the fruit assortment according to your chosen plan and its listed fruits, the fruit can not be changed by customers.
*The fruits that you may receive from your plan are listed here.
We are glad to work with you and to ensure to meet your needs of both aesthetic and financial targets. Please contact our team and start to co-creating the healthy fruit plan that you have been wanting!